
State Farm® Insurance Agent Susan Balderson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brad Howells
April 16, 2025
"Kim Atwood was super helpful and very timely with a new auto policy"
Anarchic Panda
April 16, 2025
"Very great to work with and are people who are trying to help"
Andy STUDIO.329
April 14, 2025
"Highly recommended. Super helpful and friendly. I feel very reassured with the coverage that I have and the price is very reasonable. I’m very satisfied with my experience and it’s nice to know that I am working with real people who seem to care about my best interests."
Millie Peters
April 10, 2025
"Kimberly Atwood at State Farm is GOLDEN! Her thoroughness, attention to detail, and professionalism are STELLAR. It is a pleasure to call her because she does what she says she’ll do, and she follows up immediately. I am very impressed by her. She is a gem!"
Chuck Stevens
April 4, 2025
"The whole experience has been great. Penny is easy to work with. I insured a house that I am building last year. The experience was so great I just moved my automobile and rental house to them."
"Welcome to our State Farm family! Penny is an excellent team member and we appreciate your positive feedback. We look forward to working with you in the future. "
darran johnson
April 2, 2025
"Loved working with Kim. She was about to get me a business policy I needed, with no hassle and appropriate timing. Thank you so much."
"Thank you for your 5-star review!! Our State Farm team is happy to be your good neighbor!! "
Dale Wolfenbarger
March 28, 2025
"Kim is an absolute pleasure to work with and made the transition to State Farm easy! Highly recommend!"
"Thank you so much for your kind feedback!!"
Norman Scott
March 22, 2025
"Kim Atwood was a joy to work with. She helped me through all the steps to sign up for auto insurance. She was very professional and attentive to my questions."
"Thank you so much for your comments!! We appreciate you so much!!"
Amber Garman
March 20, 2025
"Excellent company and saved me a ton of money. I highly recommend them."
"Thank you so much!!"
shatara butts
March 11, 2025
"Penny was my agent. She is very kind and helpful throughout the whole process. I will definitely recommend statefarm for your insurance needs"
"Thank you so much!! We appreciate your kind words!! Please reach out for any of your insurance needs. "
Stephany Morris
March 5, 2025
"Kimberly is such an amazing person!! She works very hard to make sure you are taking care of no matter how big or small the question or concern is!! Thank you so much Kim!!!"
"We appreciate your feedback and your amazingly kind words for Kim. She truly shines in her role!! Thank you for noticing!!"
kim krienitz
March 5, 2025
"We just switched to State Farm and so far it's been a great experience. Kim was wonderful to work with, very nice and accommodating. I would recommend them for your insurance needs!"
"Thank you for taking the time to leave very positive feedback regarding your experience with Kim. We are blessed she’s part of our team!"
Paul Mcguire
March 3, 2025
"Kimberly Atwood was great to work with she helped me get my new purchase covered and sent info quickly."
"Thank you so much for letting us know what a great experience you had!!"
Shakira Counts
February 28, 2025
"Kim Atwood very helpful, did an excellent job with helping me and answering all my questions."
"Thank you so much for your feedback!! We appreciate you! 😊"
Linda bookout
February 24, 2025
"Penny was so patient with me while I was transitioning changing insurance companies. She came up with the best solutions . Thank you for solving our issues."
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Penny. Providing excellent served is our top priority, and it’s always rewarding to know that our efforts are appreciated!! "
M Bshow
February 24, 2025
"My experience with this office was outstanding. Having newly moved to VA, I was able to get my car and home insurance all handled in less than an hour."
"Thank you for choosing us!! Welcome to our insurance family. We are committed to providing to best service and support for you. "
lynn manies
February 14, 2025
"My agent was so helpful! Very kind and found the best options for me ❤️"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Samantha Moore
February 8, 2025
"Fair rates and fast, friendly service. Kim Atwood provided a smooth and easy policy change within the last business hours of the day with little notice. Her diligent work is much appreciated."
"Thank you so much for taking the time to leave such a kind review!! When our team goes the extra mile, it means the world to hear the feedback!!"
DERVIN BROWN (HIGH INTENSITY SOUND)
February 7, 2025
"Kimberly best agent since in virgina since my 6 years of being here"
"Thank you so much for your review!! We agree that Kim is amazing!!"
JOEY PAULSEN
January 31, 2025
"What a great experience. Susan went above and beyond to help me and get the coverage I need. Definitely recommend taking a look at State farm."
"Thank you for taking the time to share your thoughts! We appreciate your feedback and strive daily to be the best for our customers. "
Andy Wright
January 22, 2025
"Kim did a fantastic job putting my quote and insurance package together! She provided excellent service and competitive rates."
"Thank you so much!!"
Lindsey Smith
January 17, 2025
"Susan, Penny, and the rest of the team were so helpful in getting us a quote and setting us up with a new policy! They were able to answer all of my questions. The process was quick and easy. I very highly recommend them!"
"Thank you so much for your positive feedback!! Our customers mean the world to us and we welcome you to State Farm!!"
Ginny Overstreet
January 16, 2025
"So easy to do business with! I’ve been a client of this office for a few years now and everyone is amazing. Penny is always helpful and knowledgeable whenever I call!"
"Thank you Ginny! We are so lucky to have Shelby working here. She takes pride in helping our customers. We are excited to help you plan for all of life’s emergencies."
Deirdre Munoz
January 3, 2025
"Looking for lower payment on my car ins.. it’s not what I expected but it’s better than what I had been paying."
"Thank you! I’m glad we could make an improvement for you! We are striving to improve and would love to hear any suggestions you may have. "
Ronna Vermaak
December 17, 2024
"Friendly, fast, affordable and efficient."
"Thank you so much for taking the time and giving us such positive feedback!!"