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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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R Q

July 1, 2026

5  out of  5
rating by R Q
"Would 100 percent recommend. Taylor was a big help!!"
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Jade Bosson

June 30, 2026

5  out of  5
rating by Jade Bosson
"Taylor was great! Very responsive and quick to assist my needs!! Highly recommend"
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Roger Snyder

June 30, 2026

5  out of  5
rating by Roger Snyder
"Thank you so much for all that you do pertaining to the insurance that I have with State Farm. It’s always a pleasure dealing with a confident and reliable staff and personnel. It’s been a pleasure in past years and looking forward to future years to continue."
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Dan “MedicDan” Whitacre

June 30, 2026

5  out of  5
rating by Dan “MedicDan” Whitacre
"Excellent excellent customer service staff goes above and beyond the call to help each and everyone of their customers I could not recommend them enough!"
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Roses Throwit

June 30, 2026

5  out of  5
rating by Roses Throwit
"Great Insurance agent and makes you feel like part of the family"
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Madison Blair

June 30, 2026

5  out of  5
rating by Madison Blair
"I had an excellent experience with this insurance agency. The staff was professional, knowledgeable, and genuinely took the time to explain all of my options. They made the entire process simple and stress-free, answered all of my questions promptly, and helped me find the coverage that best fit my needs and budget.

Customer service was outstanding from start to finish, and I truly felt like they cared about helping me rather than just making a sale. I highly recommend this agency to anyone looking for reliable insurance coverage and exceptional service. Thank you for going above and beyond!"
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Jeannie Holliday

June 30, 2026

5  out of  5
rating by Jeannie Holliday
"I couldn’t ask for a better team to take care of my insurance needs. They are so friendly and knowledgeable!! In my time of need the response was immediate which made me feel at ease. The absolute best!!!"
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Ven om

June 30, 2026

5  out of  5
rating by Ven om
"Great atmosphere, they have cute dogs too"
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Shauna Trujillo

June 30, 2026

5  out of  5
rating by Shauna Trujillo
"The agents in the office were very helpful with all of my needs, specifically, Taylor! She was very responsive, respectful, and quick to help assist me with my needs!"
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Judy Ellis

May 20, 2026

5  out of  5
rating by Judy Ellis
"Penny was who I needed to speak with, she helped me get a policy on a home clear across the country. I had contacted a couple of State Farm agents, as I already have State Farm for all personal policies. Penny reached out to me immediately and we worked together to get my new home insured. It took the other agent office over a week to call back. We look forward to work with Penny again when we make the final move this fall."
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Jessica Khorasani Rad

May 18, 2026

5  out of  5
rating by Jessica Khorasani Rad
"Taylor was quick to help and very professional. This is a wonderful office!"
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Drew Boggess

May 13, 2026

5  out of  5
rating by Drew Boggess
"Talked with Penny today and she was able to help me in a very timely manner. They are extremely professional and take care of you like you’re family. If I could give Susanne Balderson’s office 10 stars I would! 5 star service for sure !"
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Jody Angelo

May 12, 2026

5  out of  5
rating by Jody Angelo
"Taylor made my move from Minnesota to Virginia very easy by handling all of my insurance needs. I highly recommend this agency for insurance."
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Allyson Lowery

May 11, 2026

5  out of  5
rating by Allyson Lowery
"Taylor was beyond helpful and the service was very quick! Highly recommend speaking with them if you are looking for insurance!"
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Sherwood

May 6, 2026

5  out of  5
rating by Sherwood
"Penny was great to work with! Very responsive and helpful with all of my questions. I also saved more than expected when making the switch to State Farm."
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Becki Hawley

April 21, 2026

5  out of  5
rating by Becki Hawley
"Penny was so understanding and helpful. She was able to give me the same coverage as Progressive and a 10k life insurance policy for less than I was paying before Progressive tried to jack my premium!"
We responded:
"Thank you for the fantastic review, Becki! We are always here to help with your insurance need! Glad that Penny was able to help with your auto and life insurance needs. "
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Steve Williamson

March 27, 2026

5  out of  5
rating by Steve Williamson
"Taylor took care of me and was very professional and courteous."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Susan Balderson’s Team. "
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lynn manies

March 26, 2026

5  out of  5
rating by lynn manies
"My agent was so helpful! Very kind and found the best options for me ❤️ Penny & Susan are so accommodating and can help with anything!"
We responded:
"Thank you for your review! I am so happy we could help you out!"
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Marilyn Carter

March 26, 2026

5  out of  5
rating by Marilyn Carter
"Very helpful. Great service"
We responded:
"Thank you!"
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Cathy Beckner

March 25, 2026

5  out of  5
rating by Cathy Beckner
"Great customer service and an amazing experience working with Penny!
Thanks Penny for your outstanding support."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Susan Balderson’s Team! We deeply appreciate your kind words about Penny . "
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Michael Armbrister

March 12, 2026

5  out of  5
rating by Michael Armbrister
"I've been very happy with our experience as State Farm customers. Our insurance costs have actually gone down the past few years as other folks have seen increases. Susan Balderson's office is extremely quick to reply to our emails and make account changes. We typically try to shop around for insurance every few years, but we haven't had to with Susan's State Farm office!"
We responded:
"This is such great news!!! We appreciate you staying with us and giving us a chance. We are lucky to have customers like you!!😊"
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Harmony Richie

March 10, 2026

5  out of  5
rating by Harmony Richie
"Taylor was amazing and got my policy and quote promptly. She was very informative and very kind."
We responded:
"Thank you so much! We appreciate your feedback and will let Taylor know what a great job she did 🤩"
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Cassandra Wellons

March 3, 2026

5  out of  5
rating by Cassandra Wellons
"The customer service rep that assisted me was amazing. I have been with State Farm for a little over a year now and I'm very pleased with the service that is provided to me."
We responded:
"Thank you so much!! We appreciate you taking the time to leave your review. "
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Greg Barsnica

March 2, 2026

5  out of  5
rating by Greg Barsnica
"Susan and Penny were great at getting me switched over from another company to save some money."
We responded:
"Dear Greg, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon."
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Jack Nott

February 23, 2026

5  out of  5
rating by Jack Nott
"Very quick and easy to work with"
We responded:
"Thank you for the 5-star review, Jack! Here on State Farm Agent Susan Balderson’s Team, we are proud to serve our community and appreciate your recognition. "