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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Levi Hugus

November 21, 2023

5  out of  5 rating by Levi Hugus
"Kim did a great job helping me with the process of switching my insurance. Very easy to work with the process of signing up for new coverage. Helped me get the best coverage and the best deals possible! Would recommend to anyone!"


November 20, 2023

5  out of  5 rating by MELL SMITH
"Communication skills was unbelievable good customer service"

Gerald Warren

November 9, 2023

5  out of  5 rating by Gerald Warren
"5 star all day long"


November 7, 2023

5  out of  5 rating by ELIAS MISKIR
"Just in one word ; very Professional!!"

Brook Bishop

November 6, 2023

5  out of  5 rating by Brook Bishop
"Super great to work with and very responsive!"

Bernardine Buncke

November 3, 2023

5  out of  5 rating by Bernardine Buncke
"All of the people that I have worked with over the many years that I have been insured with State Farm have been wonderful! My agent, Susan Balderson's, staff always go the extra mile to help when needed and provide excellent service that has helped me to save money on several occasions. Thanks to all of you for being there when I have needed your help😊 I would like to add to my original post that I just worked with Kimberly Atwood on a matter that was a definite "long shot". It concerned a claim from approximately 9 years ago and it was felt that the information would no longer be of record. Kimberly requested the information anyway and the very next day she contacted me to say that the information had been obtained and sent to the business that needed it. Because of this, a body repair is going to be redone at no charge to me! Thank you Kimberly"

Jay Oertel

October 25, 2023

5  out of  5 rating by Jay Oertel
"Excellent friendly efficient knowledgeable would highly recommend this state farm agency. Prices were great. Kim is awesome. Everyone in this office is excellent"

Robert Kurtz

October 25, 2023

5  out of  5 rating by Robert Kurtz
"Super to work with."
Profile photo of David Howell

David Howell

October 22, 2023

5  out of  5 rating by David Howell
"My experience was out standing ! Penny at the Susan Balderson State Farm agency in Moneta Virgini assisted me in getting great insurance for a wonderful price. She took time to explain what coverages I needed and when she gave me the prices she saved me a ton of money. I would recommend this to all my friends. Outstanding service and that small town friendly atmosphere makes this place a winner !!"

Todd Porthouse

October 19, 2023

5  out of  5 rating by Todd Porthouse
"Kim was so instrumental in getting us to switch to State Farm. Very friendly and professional during the entire enrollment process. Really enjoyed interacting with her."

Jon Kegerise

October 17, 2023

5  out of  5 rating by Jon Kegerise
"Kim was responsive and the team offered great policies at extremely competitive prices. The team at State Farm has a very high standard for customer service - this showed through our entire home buying process."

Christine Parrent

October 15, 2023

5  out of  5 rating by Christine Parrent
"Kimberly Atwood was awesome to work with. She made the adjustments to by son's renter insurance and went the extra mile and emailed the declarations to the new apartment complex. So grateful for her help!"

Chloe Daniels

October 13, 2023

5  out of  5 rating by Chloe Daniels
"Working with Kimberly Atwood has been a dream! Everything has been settled quickly and she helped us get more insurance for less than our previous provider! We get two cars insured and renters insurance for way cheaper than what I paid for just one car at Farmers insurance! So glad we moved to State Farm, and so glad we chose the agents will the best service and most friendly people!"

Tanya Hale

October 10, 2023

5  out of  5 rating by Tanya Hale
"Kimberly Atwood the absolute Best the business was closed on a Friday and she stayed explaned policy w/politeness ,curtious ,no rush attitude I mean who does that Was able to drive off with my car that day . Thanks a million Kimberly Atwood 😁"

Rachel Williams

October 6, 2023

5  out of  5 rating by Rachel Williams
"Mrs. Kim was amazing she very knowledgeable about everything that I asked for and needed. She made the process easy and was great to talk to. Love the great service thank you"

Simba Mandizvidza

September 29, 2023

5  out of  5 rating by Simba Mandizvidza
"Kim explained what is included in the policy and how I could take advantage of the discounts which helped my decision making."

Ashley Holdren

September 26, 2023

5  out of  5 rating by Ashley Holdren
"Hands down, the best ladies and great customer service. Penny Robertson rocks!"

Youngjin Cho

September 22, 2023

5  out of  5 rating by Youngjin Cho
"Kindly recommended the plan fits best for my situation"

Gary Dailey

September 19, 2023

5  out of  5 rating by Gary Dailey
"Was very pleased. Thank you. The price was great."

Chasity Bailey

September 9, 2023

5  out of  5 rating by Chasity Bailey
"Kim has been wonderful and very helpful. She took the time to make sure I understood every step of the way. Thanks"

Kathleen Duffy

September 7, 2023

5  out of  5 rating by Kathleen Duffy
"Timely reply and follow up. Great info, prompt service. Reasonable prices for appropriate coverage. Thanks!"

Crystal Austin

September 1, 2023

5  out of  5 rating by Crystal Austin
"Kim provided awesome customer service, she was knowledgeable and helpful with reviewing and offering the services which would benefit me and my family. She followed up with me, like she stated, and ensured my request were completed in a timely manner. Thanks Kim!"

Brooke Mitchell

August 30, 2023

5  out of  5 rating by Brooke Mitchell
"Robyn is very responsive to calls and texts and wonderful rates...100% recommend Susan Balderson Ins Agency!! A+++"

Caitlin Overstreet

August 28, 2023

5  out of  5 rating by Caitlin Overstreet
"I've had a great experience with this office since day one. Each time I've called with any questions or needs the staff has been very helpful and quick to respond. I recently added another vehicle to my coverage and they made the process as seamless as possible for me. I would highly recommend them to anyone who is looking for an agent in the area."

Tricia Huegel

August 11, 2023

5  out of  5 rating by Tricia Huegel
"Everyone in this office is a pleasure to deal with. Always greeted with a smile even by the “furry” staff. Robyn was extremely helpful and guided me through the process of a homeowners claim when a tree fell against my home. Would highly recommend this team!"