State Farm® Insurance Agent Susan Balderson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Deirdre Munoz
January 3, 2025
4
out of
5
rating by Deirdre Munoz
"Looking for lower payment on my car ins.. it’s not what I expected but it’s better than what I had been paying."
We responded:
"Thank you! I’m glad we could make an improvement for you! We are striving to improve and would love to hear any suggestions you may have. "
Ronna Vermaak
December 17, 2024
5
out of
5
rating by Ronna Vermaak
"Friendly, fast, affordable and efficient."
We responded:
"Thank you so much for taking the time and giving us such positive feedback!!"
Alexandra Carbone
December 16, 2024
5
out of
5
rating by Alexandra Carbone
"Susan was awesome! Personable, knowledgeable, and very quick. I had my insurance transferred from another state all over the phone and within a half hour! Definitely recommend!"
We responded:
"We appreciate your kind words. We try to make these life changes as effortlessly as possible. Welcome to State Farm!!"
Luke O'Connor
December 12, 2024
5
out of
5
rating by Luke O'Connor
"Penny was super helpful, got me exactly what I needed gave me a few options to try and help out as best she could. Very satisfied with my experience"
We responded:
"Thank you for your feedback!! Your satisfaction is very important to and we are so thankful Penny was so helpful. "
Marvin Schmiedebach
December 9, 2024
5
out of
5
rating by Marvin Schmiedebach
"I got in contact with Penny and she helped me to get a better insurance. Very kind and professional. Would refer her any time!"
We responded:
"That is such great news! We appreciate your feedback and are thankful Penny could help you!"
Reggie Keaton
December 9, 2024
3
out of
5
rating by Reggie Keaton
"We will see how things go."
We responded:
"Thank you!"
Harry VanGuilder
November 27, 2024
5
out of
5
rating by Harry VanGuilder
"Kim handled my claim quickly and efficiently for repairing a stone chip in my car windshield. I called the office on Friday and the repair was completed on Monday morning."
We responded:
"Thank you for your feedback. Your kind words encourage our entire team! "
Bobby Lucado
November 23, 2024
5
out of
5
rating by Bobby Lucado
"Quick, easy and a pleasure to do business with, nicer to deal with and don't treat you like you're just a number."
We responded:
"Thank you so much for your 5-star review!! We are happy to be your good neighbor!!"
Rashonda Gilbert
November 21, 2024
5
out of
5
rating by Rashonda Gilbert
"Penny was very nice to me & I love my quote. Thank you!!"
We responded:
"Thank you so much!! We love her!"
Willson Zetino
November 21, 2024
5
out of
5
rating by Willson Zetino
"She helped me with my car insurance and now I'm paying 1k less"
We responded:
"Thank you so much for your feedback!! We are always here to help!"
Jesse G
November 14, 2024
5
out of
5
rating by Jesse G
"The staff were very helpful and informative in setting up all of our insurance needs. Was able to save in every coverage category."
We responded:
"Thank you so much for leaving a review! Glad you are experiencing savings and we are always here for any questions you may have. "
Theresa Westray
November 12, 2024
5
out of
5
rating by Theresa Westray
"Today I spoke with Kimberly Atwood knowing that I needed some home owners insurance. At first I didn’t know what I needed. Kimberly was very patient with me. She explain everything that I needed and didn’t know about. She was God send for me to day. I am very pleased with Kimberly today and all her help. I believe I meet a good and honest friend and agent today. Thank again Kimberly🥰"
We responded:
"We appreciate your review! It means so much that you had a great experience with our office. We are always here to help, so please don’t hesitate to reach out!"
W.Robert Rhoades
November 11, 2024
5
out of
5
rating by W.Robert Rhoades
"Excellent response and professional assistance. Thanks"
We responded:
"We appreciate your feedback!!"
Maddie Grace
November 4, 2024
5
out of
5
rating by Maddie Grace
"They had a very great customer service and they were very polite. I highly recommend them."
We responded:
"Thank you so much!!"
Brooke Hoffman
October 30, 2024
1
out of
5
rating by Brooke Hoffman
"For some reason, one of your agents, Kimberly Atwood continues to call me text me email me over and over again when I have continuously told her I am not interested to lose my number at this point. I’m getting ready to file a report because this is just harassment possibly reach out to the Better Business Bureau. Please have her stop calling me. EDIT- or it may be worth you and your business reviewing when someone says no they’re not interested to teach a representative to back off. It is literally harassment. Your representative called me. I said I was not interested She then texted me. I told her I wasn’t interested again and then the third time emailed me I don’t care no means no You may just wanna review with your represent Harassment Good keep me on your do not call list because We’ll see what the Better Business Bureau has to say now since you wanna make it seem like it’s other people calling me. I’ve uploaded the photos with the timestamps. She clearly reached out to me three times when I asked her not to."
We responded:
"EDIT - We apologize for any frustration caused by our attempts to contact you. I want to clarify that your contact information was provided to us by a vendor who indicated that you were interested in receiving an auto insurance quote. This information included your name, date of birth, address, email, phone number, vehicle details, and the coverage preferences you requested. Since we aim to respond promptly to requests, we initially tried reaching out by phone and text simultaneously. After being informed the number was invalid, we followed up with an email to ensure the consumer received the information requested. Our intention was not to repeatedly contact you but to make sure the inquiry was addressed. We’ve reached out to the vendor to investigate this issue. It’s possible that you might have clicked on something that inadvertently shared your information with multiple businesses. If you’d like, I would be happy to discuss this further on the phone or email. Thank you for your patience, and once again, our apologies for the inconvenience. Dear Brooke, Thank you for bringing this to our attention. We received your information from a vendor that sells leads to various agencies, which is likely why you’ve been contacted by multiple companies. Please note, our team only called out once, and the details we received did not match the name listed here. However, the email address was a match, as you replied to our representative, Kimberly, shortly after she sent it. We apologize for any inconvenience, and we have added your contact information to our do not solicit list. It might be worthwhile to review any online forms you may have submitted, as lead vendors distribute information to several businesses when a request for an auto insurance quote is made. If you’d like more information on this matter, feel free to reach out to me, Susan Balderson, directly at 540-427-6906. We’re here to help clarify any concerns. Thank you for your understanding."
Nancy McFadden
October 29, 2024
5
out of
5
rating by Nancy McFadden
"A wonderful agency to deal with. Always available for assistance. Staff is super efficient and helpful. I would highly recommend this agency."
We responded:
"Nancy, thank you for your kind words! We’re so glad to hear that you’ve had a positive experience with our agency. Our team is dedicated to being helpful for all your needs. We truly appreciate your recommendation! - Susan "
Liz Ventura
October 29, 2024
5
out of
5
rating by Liz Ventura
"I was helping my dad get a quote for homeowners insurance through Statefarm online. And we got a notification that we would get a call back from an agent, it was past 5pm, so we weren’t expecting a call until the next day. Both my dad and I were surprised when my dad received a call shortly after getting the notification. Ms. Kimberly stayed after hours to help us out. She was able to help us with the homeowners insurance policy as well as do a state to state auto insurance transfer. She was very knowledgeable and kind and well as patient. We are very thankful for the help and look forward to many more years with State Farm!"
We responded:
"First of all, welcome to State Farm!! This is the kind of story that says exactly what my team is about! Thank you for your kind words and I’m so happy you had such a pleasant experience. Kim definitely goes above and beyond for her customers. We are always here to help and please don’t hesitate to give us a call. "
Keith Pendleton
October 25, 2024
5
out of
5
rating by Keith Pendleton
"Fast, courteous, and very familiar with the insurance. Shelby is very helpful and understanding. It's a real pleasure to be insured by them."
We responded:
"Thank you so much!!"
Keith Pendleton
October 25, 2024
5
out of
5
rating by Keith Pendleton
"Fast, courteous, and very familiar with the insurance. Shelby is very helpful and understanding. It's a real pleasure to be insured by them."
We responded:
"Thank you so much!!"
Sherry Foutz
October 23, 2024
5
out of
5
rating by Sherry Foutz
"Kim was very helpful and kind and made sure she took care all of my issues"
We responded:
"Thank you so much!!"
Pete Monk
October 22, 2024
5
out of
5
rating by Pete Monk
"Penny has been has been on top of it! Extremely prompt service and very clear! Oh, and did I mention she saved me nice chunk of money with better coverage and a life insurance policy. Call Penny today!"
We responded:
"Thank you for leaving such positive feedback!! We also appreciate Penny and are thankful she’s part of our team! "
Stewart Mason
October 21, 2024
5
out of
5
rating by Stewart Mason
"Very pleased with the professionalism, expert advice and knowledge of what policies would be in our best interest. Penny did a great job of answering all questions and making the change of insurance a smooth one."
We responded:
"Stewart, thank you for your kind words! We're so glad to hear that Penny provided professional service and answered all your questions to make your insurance transition smooth. If you need any further assistance, please feel free to reach out! - Susan "
Danny Thomas
October 17, 2024
5
out of
5
rating by Danny Thomas
"Kim was so helpful and provided great customer service. She answered all my questions about our policy and took time to explain information."
We responded:
"Thank you so much for your kind comments!!"
Kashyap Patel
October 16, 2024
5
out of
5
rating by Kashyap Patel
"Kimberly Atwood is the best agent so I far I have talked to. During my lifetime have talked to multiple agents for car and home insurance but so far this was the best experience I ever had. I would recommend her to anyone who is interested to know more about their car and home insurance. Thanks a lot Kim and state farm."
We responded:
"We also appreciate her so much. Thank you for taking the time to give us some wonderful feedback. "
Paxton Bailey
October 14, 2024
5
out of
5
rating by Paxton Bailey
"Amazing service 100% recommend them to anyone!"
We responded:
"Paxton, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Susan"