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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Todd Kirkland

February 9, 2026

5  out of  5
rating by Todd Kirkland
"Great price easy to talk to the agent.Im very happy."
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Lakisha Willson

February 6, 2026

5  out of  5
rating by Lakisha Willson
"Penny was awesome. I was complaining about how expensive car insurance is and she gave me an awesome quote for 2 vehicles with 3 life insurance policies and rental insurance. My schedule is random and on call and she worked with me to get everything done at my convenience. Thank you so much Penny and your awesome and great customer service."
We responded:
"Thank you for letting us know what an excellent opportunity Penny made possible for you! Welcome to State Farm and we will always be happy to help you!"
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Irene Hart

February 4, 2026

5  out of  5
rating by Irene Hart
"Penny was very helpful and patient with all the questions I asked. She was able to save me money on my insurance, making me very happy."
We responded:
"Hello Irene, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. If you ever need anything please don't hesitate to reach out to our team. Please let us know what we can do for you in the future."
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Susan Leonard-Agnor

February 3, 2026

5  out of  5
rating by Susan Leonard-Agnor
"Susan is very knowledgeable and committed to making this the best experience she can for you with your insurance purchase. I appreciate all that she did!"
We responded:
"Greetings Susan, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. We're here for you anytime!"
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Sandy Haberkost

January 20, 2026

5  out of  5
rating by Sandy Haberkost
"Working with Penny and others at State Farm was a great experience. The process was easy from start to finish. They answered all questions thoroughly and were very responsive."
We responded:
"Thank you for leaving us such a kind review!! We appreciate you recognizing our efforts into providing the best customer service. Penny is definitely top notch!"
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Brillo1155 Strong

January 14, 2026

5  out of  5
rating by Brillo1155 Strong
"Ease & excellent help on my new policy"
We responded:
"Thank you!! We appreciate you!"
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Maximo

January 13, 2026

5  out of  5
rating by Maximo
"All way great takes time to inform you about your business and insurance policy"
We responded:
"We try to make sure we have the absolute the most informative team to be able to answer all your questions. Thank you!"
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Jenni Taylor

January 13, 2026

5  out of  5
rating by Jenni Taylor
"Really enjoyed working with Robyn and the girls at the Moneta Va office! They were very knowledgeable and made us feel like family! I give this team a high 5 🌟!"
We responded:
"Yay!! We do want you to feel like family. It’s important to us to provide that comfort and quality at the same time. "
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Dean Pavlic FFL Shield

January 12, 2026

5  out of  5
rating by Dean Pavlic FFL Shield
"Great customer service. Instant savings on my vehicles. Highly recommended"
We responded:
"Thank you! So glad we could extend savings on your policy!"
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Baron Seabrook SR

January 9, 2026

5  out of  5
rating by Baron Seabrook SR
"I can honestly say Robyn my State Farm agent has been taking care of me and my vehicle needs for about a year now and I’ve never felt more like family, she truly care for her clients and there needs and will always be my your side- honest and dependable and very reliable she is someone you can trust without question"
We responded:
"Thank you for this amazing feedback! Robyn is definitely a rockstar and we appreciate her so much. She will be happy to know she’s made such a difference for you. "
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Megan Cook

December 23, 2025

5  out of  5
rating by Megan Cook
"Absolutely incredible customer service! I am so thankful and appreciative. Very kind and very quick!"
We responded:
"Thank you so much!!"
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Whitney Lang

December 22, 2025

5  out of  5
rating by Whitney Lang
"Penny was amazing! Walked me through the process and saved me $100 a month!"
We responded:
"Thank you!"
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Marilyn Carter

December 16, 2025

5  out of  5
rating by Marilyn Carter
"Very helpful. Great service"
We responded:
"Thank you!"
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Jessi Warren

December 16, 2025

5  out of  5
rating by Jessi Warren
"Penny was excellent to work with and found many opportunities to lower our insurance costs. I highly recommend this office!"
We responded:
"Thank you!"
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Penny Mcmurry

December 9, 2025

5  out of  5
rating by Penny Mcmurry
"Easy process. loved our customer rep. Penny Robertson."
We responded:
"Thank you!"
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Calvin Hawley

December 5, 2025

5  out of  5
rating by Calvin Hawley
"Excellent service. Quick response. Everyone in the office is friendly and very professional. I had an accident out in the middle of no where on a Friday afternoon in a rural county. But these folks found a towing service and had us on our way in just a couple of hours. Great work!! I would highly recommend this State Farm office to anyone seeking insurance."
We responded:
"Thank you!"
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Taylor

December 2, 2025

5  out of  5
rating by Taylor
"Susan is always so friendly. Highly recommend the Moneta office!"
We responded:
"Thank you!"
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Taylor Haun

December 2, 2025

5  out of  5
rating by Taylor Haun
"Love the girls at the Moneta office. They are all so sweet and always quick to help."
We responded:
"Thank you!"
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Angelica Sanchez

November 14, 2025

5  out of  5
rating by Angelica Sanchez
"Super helpful staff. Kim went above and beyond to help and make sure my policies are taking cared of."
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gmej1314

November 13, 2025

5  out of  5
rating by gmej1314
"Extremely nice,very knowledgeable. Kim was EXCELLENT."
We responded:
"gmej1314, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Susan Balderson’s Team is just a call or email away!"
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Chip Davis

November 11, 2025

5  out of  5
rating by Chip Davis
"Penny is absolutely straight up honest, sincere, and seeks the best options for her clients!"
We responded:
"Thanks so much for the amazing review, Chip! We really appreciate your support here in Moneta . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Madison Simmons

November 5, 2025

5  out of  5
rating by Madison Simmons
"Kim with State Farm is amazing and helped us every step of the way!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Pamela Phipps

November 5, 2025

5  out of  5
rating by Pamela Phipps
"She was so nice to my daughter. That my daughter told me to go see her. I got there and was very please. With everything she said to me. That I also changed company's to State farm insurance. It well save us both money each month. 2 happy customers."
We responded:
"We appreciate your review, Pamela. We are so happy that you had such a wonderful experience with State Farm Agent Susan Balderson’s Team here in Moneta ! "
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Michael Paolillo

November 3, 2025

5  out of  5
rating by Michael Paolillo
"I like to thank Penny so much. New to the area and had to switch agents. She made it so easy for me. Thank You"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Susan Balderson’s Team. "
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Theresa Simmons

November 3, 2025

5  out of  5
rating by Theresa Simmons
"Recently I spoke with Kim about how much my homeowners insurance was costing us. She said let's see what State Farm can do. Kim was very knowledgeable knowing what her underwriters would be looking for and had the answers to provide them when asked. Thank you Kim for all your work and yes we are part of the State Family now."
We responded:
"Hey Theresa, Thanks for the great review! We truly appreciate your kind words about Kim and will work hard to continue going above and beyond! We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!"