State Farm® Insurance Agent Susan Balderson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sandy Haberkost
January 20, 2026
"Working with Penny and others at State Farm was a great experience. The process was easy from start to finish. They answered all questions thoroughly and were very responsive."
"Thank you for leaving us such a kind review!! We appreciate you recognizing our efforts into providing the best customer service. Penny is definitely top notch!"
Brillo1155 Strong
January 14, 2026
"Ease & excellent help on my new policy"
"Thank you!! We appreciate you!"
Maximo
January 13, 2026
"All way great takes time to inform you about your business and insurance policy"
"We try to make sure we have the absolute the most informative team to be able to answer all your questions. Thank you!"
Dean Pavlic FFL Shield
January 12, 2026
"Great customer service. Instant savings on my vehicles. Highly recommended"
"Thank you! So glad we could extend savings on your policy!"
Baron Seabrook SR
January 9, 2026
"I can honestly say Robyn my State Farm agent has been taking care of me and my vehicle needs for about a year now and I’ve never felt more like family, she truly care for her clients and there needs and will always be my your side- honest and dependable and very reliable she is someone you can trust without question"
"Thank you for this amazing feedback! Robyn is definitely a rockstar and we appreciate her so much. She will be happy to know she’s made such a difference for you. "
Megan Cook
December 23, 2025
"Absolutely incredible customer service! I am so thankful and appreciative. Very kind and very quick!"
"Thank you so much!!"
Whitney Lang
December 22, 2025
"Penny was amazing! Walked me through the process and saved me $100 a month!"
"Thank you!"
Jessi Warren
December 16, 2025
"Penny was excellent to work with and found many opportunities to lower our insurance costs. I highly recommend this office!"
"Thank you!"
Penny Mcmurry
December 9, 2025
"Easy process. loved our customer rep. Penny Robertson."
"Thank you!"
Calvin Hawley
December 5, 2025
"Excellent service. Quick response. Everyone in the office is friendly and very professional. I had an accident out in the middle of no where on a Friday afternoon in a rural county. But these folks found a towing service and had us on our way in just a couple of hours. Great work!! I would highly recommend this State Farm office to anyone seeking insurance."
"Thank you!"
Taylor
December 2, 2025
"Susan is always so friendly. Highly recommend the Moneta office!"
"Thank you!"
Taylor Haun
December 2, 2025
"Love the girls at the Moneta office. They are all so sweet and always quick to help."
"Thank you!"
Angelica Sanchez
November 14, 2025
"Super helpful staff. Kim went above and beyond to help and make sure my policies are taking cared of."
gmej1314
November 13, 2025
"Extremely nice,very knowledgeable. Kim was EXCELLENT."
Chip Davis
November 11, 2025
"Penny is absolutely straight up honest, sincere, and seeks the best options for her clients!"
Madison Simmons
November 5, 2025
"Kim with State Farm is amazing and helped us every step of the way!"
Pamela Phipps
November 5, 2025
"She was so nice to my daughter. That my daughter told me to go see her. I got there and was very please. With everything she said to me. That I also changed company's to State farm insurance. It well save us both money each month. 2 happy customers."
Theresa Simmons
November 3, 2025
"Recently I spoke with Kim about how much my homeowners insurance was costing us. She said let's see what State Farm can do. Kim was very knowledgeable knowing what her underwriters would be looking for and had the answers to provide them when asked. Thank you Kim for all your work and yes we are part of the State Family now."
Randy Dinwiddie
October 31, 2025
"Penny was great to work with. She has that personality that makes you think you have been friends forever. She definitely knows her stuff and was great at getting my Homeowners and Auto insurance set up. I highly recommend her!"
Chuks Iwunna
October 29, 2025
"5 Stars for KIM of State Farm for her empathy and professionalism.in handling my vehicle insurance issue."
James Johnson
October 20, 2025
"She really cares about me and my family. I love it."
Evan Minter
October 14, 2025
"Penny made my experience with State Farm Insurance absolutely wonderful. I'm paying less for car insurance and renters insurance with State Farm than I was paying for just car insurance with my last company. Penny made the process so simple and I was done in a matter of minutes. I recommend State Farm to anyone thats tired of overpaying for insurance"
Aaron Amos
October 7, 2025
"They are always very helpful anytime I call. Great people!"
Claire Forsyth
September 16, 2025
"My agent, Penny Robertson, has given me excellent insurance service, and has helped me feel welcomed in the community. I recommend!"
Joan Meyers
September 15, 2025
"Had a wonderful experience with Susan Balderson's State Farm Agency at Smith Mountain Lake, Virginia. Worked with Kimberly Atwood and it was a flawless experience. Very professional."