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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Penny Mcmurry

December 9, 2025

5  out of  5
rating by Penny Mcmurry
"Easy process. loved our customer rep. Penny Robertson."
We responded:
"Thank you so much!!"
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Calvin Hawley

December 5, 2025

5  out of  5
rating by Calvin Hawley
"Excellent service. Quick response. Everyone in the office is friendly and very professional. I had an accident out in the middle of no where on a Friday afternoon in a rural county. But these folks found a towing service and had us on our way in just a couple of hours. Great work!! I would highly recommend this State Farm office to anyone seeking insurance."
We responded:
"Thank you, Calvin, for taking the time to leave us a review. When you have a claim, we want to make sure the insurance part of the claim is the smoothest part. You don't need added stress. We appreciate your business and happy to help!"
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Taylor

December 2, 2025

5  out of  5
rating by Taylor
"Susan is always so friendly. Highly recommend the Moneta office!"
We responded:
"We appreciate your kind words!! Customer service is so important to us. "
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Taylor Haun

December 2, 2025

5  out of  5
rating by Taylor Haun
"Love the girls at the Moneta office. They are all so sweet and always quick to help."
We responded:
"Thank you!! Our customers are always first!"
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Angelica Sanchez

November 14, 2025

5  out of  5
rating by Angelica Sanchez
"Super helpful staff. Kim went above and beyond to help and make sure my policies are taking cared of."
We responded:
"Thank you so much!! We appreciate you!"
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gmej1314

November 13, 2025

5  out of  5
rating by gmej1314
"Extremely nice,very knowledgeable. Kim was EXCELLENT."
We responded:
"Thank you so much for your kind words!!"
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Chip Davis

November 11, 2025

5  out of  5
rating by Chip Davis
"Penny is absolutely straight up honest, sincere, and seeks the best options for her clients!"
We responded:
"Thank you for your kind words!! We are definitely blessed to have her as part of our team! "
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Madison Simmons

November 5, 2025

5  out of  5
rating by Madison Simmons
"Kim with State Farm is amazing and helped us every step of the way!"
We responded:
"Thank you so much!!"
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Pamela Phipps

November 5, 2025

5  out of  5
rating by Pamela Phipps
"She was so nice to my daughter. That my daughter told me to go see her. I got there and was very please. With everything she said to me. That I also changed company's to State farm insurance. It well save us both money each month. 2 happy customers."
We responded:
"What great news!! We are so happy to help and it’s great to hear about your experiences. Welcome to the State Farm family!"
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Michael Paolillo

November 3, 2025

5  out of  5
rating by Michael Paolillo
"I like to thank Penny so much. New to the area and had to switch agents. She made it so easy for me. Thank You"
We responded:
"You are so welcome! Thank you for your kind words!"
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Theresa Simmons

November 3, 2025

5  out of  5
rating by Theresa Simmons
"Recently I spoke with Kim about how much my homeowners insurance was costing us. She said let's see what State Farm can do. Kim was very knowledgeable knowing what her underwriters would be looking for and had the answers to provide them when asked. Thank you Kim for all your work and yes we are part of the State Family now."
We responded:
"Welcome!! We are so happy to have you be part of our family! Kim is excellent at her job and you couldn’t have had a better person to guide you. "
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Randy Dinwiddie

October 31, 2025

5  out of  5
rating by Randy Dinwiddie
"Penny was great to work with. She has that personality that makes you think you have been friends forever. She definitely knows her stuff and was great at getting my Homeowners and Auto insurance set up. I highly recommend her!"
We responded:
"Penny is very knowledgeable and personable, which is a great combination. Thank you so much for your kind words and we are thrilled that you are part of the State Farm family."
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Amy Greenawalt

October 30, 2025

5  out of  5
rating by Amy Greenawalt
"This office is amazing. Penny is great to work with she saved me an insane amount wish i had switched sooner!!!"
We responded:
"Thank you so much for your kind words about Penny and about our office. We want to welcome you to the State Farm family!! "
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Chuks Iwunna

October 29, 2025

5  out of  5
rating by Chuks Iwunna
"5 Stars for KIM of State Farm for her empathy and professionalism.in handling my vehicle insurance issue."
We responded:
"We appreciate your feedback!! Kim is a definite gem and an amazing team member. Please reach out if we can help in any other way! "
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Mark Lynch

October 28, 2025

5  out of  5
rating by Mark Lynch
"Great service, great price, and Penny was a great agent to work with!"
We responded:
"Thank you so much!! "
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James Johnson

October 20, 2025

5  out of  5
rating by James Johnson
"She really cares about me and my family. I love it."
We responded:
"Thank you so much!! Our customers are like family!"
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Evan Minter

October 14, 2025

5  out of  5
rating by Evan Minter
"Penny made my experience with State Farm Insurance absolutely wonderful. I'm paying less for car insurance and renters insurance with State Farm than I was paying for just car insurance with my last company. Penny made the process so simple and I was done in a matter of minutes. I recommend State Farm to anyone thats tired of overpaying for insurance"
We responded:
"Thank you letting is know how we are doing. Our customer service is so important to us and we are so lucky to have Penny on our team. Welcome to State Farm and let us know if we can help you in the future!!"
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Aaron Amos

October 7, 2025

5  out of  5
rating by Aaron Amos
"They are always very helpful anytime I call. Great people!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Claire Forsyth

September 16, 2025

5  out of  5
rating by Claire Forsyth
"My agent, Penny Robertson, has given me excellent insurance service, and has helped me feel welcomed in the community. I recommend!"
We responded:
"Thank you so much for your review. We are happy to have you in the community and be able to help you get great insurance!"
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Joan Meyers

September 15, 2025

5  out of  5
rating by Joan Meyers
"Had a wonderful experience with Susan Balderson's State Farm Agency at Smith Mountain Lake, Virginia. Worked with Kimberly Atwood and it was a flawless experience. Very professional."
We responded:
"Thank you so much for your review!! We appreciate you taking the time to let us know about your experience. It is our goal to take great care of our customers! "
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Tim Morris

September 14, 2025

5  out of  5
rating by Tim Morris
"Penny was very cordial, thorough and professional. Excellent job."
We responded:
"Thank you so much!!"
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Jerry Parcell

September 12, 2025

5  out of  5
rating by Jerry Parcell
"Auto.susan bàlderson,"
We responded:
"Thank you!!"
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Candy Monteleone

September 10, 2025

5  out of  5
rating by Candy Monteleone
"Kim Atwood made our transition from Geico to State Farm very simple. She was very knowledgeable about each policy we wanted/needed and what our options were. Through the countless emails and phone calls, she remained patient and answered all my questions in detail with kindness. We even saved a little money with better coverage. My family is very thankful for all her help!"
We responded:
"Thank you so much for taking the time to let us know what a positive experience you had while making the change to State Farm. Kim definitely cares about our customers and we are lucky to have her on our team. Please know we will always be here for any questions you may have in the future. "
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Samira Silva

September 3, 2025

5  out of  5
rating by Samira Silva
"Penny went above & beyond when I asked for help with my new insurance quote, she got me the best deal and made sure I had the best bundle available. I appreciat her so much ."
We responded:
"That is great news! We love Penny and are so thankful for your kind words! It is our goal to take great care of our customers. "
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Shelby Hand-Niblett

August 28, 2025

5  out of  5
rating by Shelby Hand-Niblett
"Great experience, glad to be aboard."
We responded:
"Thank you so much for your positive feedback!! We look forward to providing you with continued great service. If you need anything, just let us know. "